Terms of Service

Acceptance of Terms

By accessing and using the Windscreen-World website or engaging our services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Windscreen-World, a division of MachGlass Limited ("Company," "we," "us," or "our"), governing your use of our website and the provision of our windscreen repair and replacement services.

Company Information

Windscreen-World is a professional auto glass service provider operating throughout Greater Auckland, New Zealand. We specialise in windscreen repair, replacement, and related automotive glass services.

Description of Services

Windscreen-World provides the following services:

• Windscreen chip and crack repair
• Complete windscreen replacement
• Side and rear window replacement
• ADAS (Advanced Driver Assistance Systems) calibration
• Mobile service (on-site installation at your location)
• Insurance glass claims assistance
• Free quotes and consultations

Our services are available throughout Greater Auckland, including but not limited to the North Shore, Central Auckland, East Auckland, West Auckland, and South Auckland regions.

User Obligations

When using our services, you agree to:

• Provide accurate and complete information about your vehicle and contact details
• Ensure access to the vehicle at the scheduled appointment time
• Remove all personal belongings from the vehicle before service
• Inform us of any modifications or repairs to your vehicle
• Provide valid insurance details if claiming through insurance
• Be present or designate an authorised representative during service
• Pay for services rendered in a timely manner
• Treat our staff with respect and professionalism

Booking and Cancellation Policy

Booking

Appointments can be booked by calling 0800 321-800, through our website, or via email. All bookings are subject to availability. We will confirm your appointment via phone or email.

Cancellation

If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may incur a cancellation fee.

No-Show

If you are not present at the scheduled appointment time and have not provided prior notice, the booking may be cancelled, and a re-booking fee may apply.

Pricing and Payment

All prices quoted are in New Zealand Dollars (NZD) and include GST unless otherwise stated. We strive to provide accurate pricing; however, final pricing may vary based on:

• Vehicle make, model, and year
• Type of glass required (OEM vs aftermarket)
• Complexity of installation
• Additional services required (ADAS calibration, mouldings, etc.)
• Location (mobile service areas may incur additional charges)

Payment is required upon completion of service unless alternative arrangements have been made. We accept:

• Credit/Debit cards (Visa, Mastercard, Amex)
• Bank transfer
• Insurance claim (direct billing to insurance company, where applicable)

For insurance claims, you are responsible for paying any excess or non-covered items directly to us.

Warranty Information

Windscreen-World stands behind the quality of our workmanship and materials. We offer the following warranty coverage:

• Workmanship warranty: Lifetime warranty on all installation workmanship
• Glass warranty: Manufacturer's warranty on glass materials (typically 1-3 years)
• Repair warranty: 12-month warranty on windscreen repairs

Warranty coverage does not apply to damage caused by:

• Vehicle accidents or impacts
• Improper use or maintenance
• Third-party modifications or repairs
• Natural disasters or extreme weather conditions
• Negligence or misuse

To make a warranty claim, please contact us with your invoice number and description of the issue. We will inspect the work and respond within 5 business days.

Limitation of Liability

To the maximum extent permitted by law, Windscreen-World shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damage to property (except where caused by our negligence)
• Personal injury (except where caused by our negligence)
• Any damages arising from delays in service provision
• Any losses resulting from inaccurate information provided by the customer

Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under New Zealand law.

Intellectual Property

All content on the Windscreen-World website, including but not limited to text, graphics, logos, images, slogans, and code, is the intellectual property of MachGlass Limited and is protected by New Zealand and international copyright laws.

You may not:

• Copy, modify, or distribute any content from our website without prior written consent
• Use our trademarks, logos, or branding without authorisation
• Reproduce or mirror any part of our website
• Use any automated systems to access or scrape our website

Requests for permission to use our content should be directed to our marketing department.

Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Windscreen-World. We do not endorse or assume responsibility for the content, privacy practices, or accuracy of any third-party sites.

Your interactions with third-party websites are solely between you and the third party. We encourage you to review the terms and privacy policies of any third-party sites you visit.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Consumers under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 have additional rights that cannot be excluded by these terms.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms.

We encourage you to review these terms periodically to stay informed about any updates.

Contact Information

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

We aim to respond to all inquiries within 2 business days.