Privacy Policy
How we collect, use, and protect your personal information.
Last updated: February 2026
Company Information
Windscreen-World operates as a division of MachGlass Limited. We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
We collect personal information that you provide to us when using our services, including:
- Name and contact information (phone number, email address, physical address)
- Vehicle information (make, model, registration number)
- Insurance details (if applicable for insurance glass claims)
- Service history and preferences
- Payment information
We also automatically collect certain usage data when you visit our website, including IP address, browser type, pages visited, and time spent on the site.
How We Use Your Information
The personal information we collect is used for the following purposes:
- Providing windscreen repair and replacement services
- Processing quotes and service bookings
- Communicating with you about appointments and service updates
- Processing insurance claims on your behalf
- Customer service and support
- Marketing communications (with your consent)
- Improving our services and website experience
- Complying with legal obligations
Information Sharing
We may share your personal information with:
- Insurance companies (for claims processing)
- Our service partners and subcontractors (to deliver services you request)
- Payment processors (for transaction handling)
- Legal authorities (when required by law)
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage with encryption
- Access controls and authentication requirements
- Regular security assessments and updates
- Staff training on data protection
- Secure transmission of data (HTTPS/SSL)
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we are committed to maintaining industry-standard protections.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.
We use the following types of cookies:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand website traffic and usage patterns
- Marketing cookies: Used to deliver relevant content and measure campaign effectiveness
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Your Rights
Under New Zealand privacy law (Privacy Act 2020), you have the following rights regarding your personal information:
- Right to access: You can request a copy of the personal information we hold about you
- Right to correction: You can request correction of inaccurate or incomplete information
- Right to deletion: You can request deletion of your personal information (subject to legal requirements)
- Right to object: You can object to processing of your personal information in certain circumstances
- Right to data portability: You can request your data in a portable format
- Right to withdraw consent: You can withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When information is no longer needed, we securely destroy or anonymise it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date at the top. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:
You also have the right to complain to the New Zealand Privacy Commissioner if you believe we have breached your privacy rights.